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nick armbrister Aug 2023
What If?
Brian never thought he would work in a call centre
When he lived in Germany he was unemployed
And while looking for a job he was forced to go
Work in a call centre and refused creating a fuss
I’m not selling insurance or loft insulation!
Put me on fork lift truck training it’s my job
Not some **** call centre 2 towns away

The stupid ***** running the training place
Offered to buy Brian a bicycle and he laughed!
You silly ******* cow retrain me on fork lifts
I need to renew my outdated licence
Not work taking calls like a fool robot
Half a decade passed and Brian
Ate his words working in a call centre!
nick armbrister Jul 2023
Quite An Experience
They said the Philippines and Thailand
We're both Third World countries
Yet the glittering business centres
In Manila and Bangkok were superb
Among the world's finest in design
Bringing in top revenue
Employing the best minds
Pushing what was possible
Brian worked in both cities
In his six years and counting
He was quietly proud of his career
Always doing his best getting average scores
Sometimes the highest never low
Except in the early days
When he was a new cherry
A German in Asia doing a new job
He came here for a gal
Long long ago it went from there
Flitting between countries working
Not on holiday or chilling out
Using 21st century systems
Taught by committed trainers
In time becoming a good rep
Aged in his forties and fifties
Keeping up with agents
Half his age in work and drinking
In a million years when
Brian died he would look back
And think was all that real
It was quite an experience
nick armbrister Jul 2023
Support War
Surprisingly it wasn't Brian's account
Where the war happened
It was bad and bitter and abrupt
The reps were struggling

Their job was hard not just calls
They weren't updated on their stats
A very important BPO metric
All got their info on this good or bad
Their Team Leader simply didn't tell them
Some stats are hourly some daily others monthly
The daily and weekly ones matter

The reps know if they're doing fine
There was a meeting of support
The boss was there and said it
To the supervisor in question
You either resign or I terminate you
And the Team Leader resigned immediately
This was like a war all out to win or lose

The SOM went too far missing a step
The reason why above all why
Why the reps were not updated on their stats
Was it just one TL or were more affected
By a system issue or job issue
Or was the sup simply not bothered
Ignoring their reps stats and waiting

For the chop which came like a sword
Now a new sup is needed to lead the team
The managers always need to remember
Always ask the reason why
Brian scratched his head
Not even his old B2B account
With the Fake god was that bad
For even then there was communication
Odd Odyssey Poet Jul 2022
Please call me back,
written message in the network's text. I don't have
enough airtime; so I'll borrow some. Knowing it's
not the best—in the fact of being underpaid.
I haven't been paid this month, so it's still a dream
of moving house. The funds are never enough,
but just tuck shop money, and a gin allowance for a
couple laughs.

But I'll call you soon.

7.50, left in my bank account. Maybe I could
pull out six to make the call. Insufficient funds to
complete this transaction,
the screen read in bold.
Feeling insufficient, sufficiently to say I've worked my due.
If I had a girlfriend; which place could I take her to,
and what would we do? As I'm broke and empty on funds
and dreams in my pocket. While driving past the mansions
of my two bosses.

But I'll call you soon.

I'm running out of rhymes, without any airtime
to Google new ones on Rhymezone. So I'm just
staring at the phone, hoping you make the repeating call.
I missed it the first time you beeped me, knowing I was
feeling tearful in my room alone. I must have been so focused
on staring at the pictures on the wall, to hear your call.

But I'll call you soon.

As both of my lines have pending debts, and I'm not
keen on borrowing  money to have debts with friends.
But in the end—your fun size pride rarely cares.
Still the anxiety of not making an effort to call back,
pushes a reason to swear. To pull my hairs, struggling
on why—why I can't return your call. As if I don't care
at all.

But I do; I'm just fighting to call you soon. Unfortunately
in the end; I never had the chance to support you my
friend. I never returned that call, and it's doing in my head.

It's an unfortunate one missed call.
Ghxstcxt Apr 2022
Looking for inspiration
In a desolate dreary wasteland
The same **** just different days spent
Hoping life will finally make sense
Cos I've got bored and aggravated
With the drama that will unfold
Is this really the end of the road before me I behold?
So I form facts from fiction
To avoid repetition
Of dreary events to which each week ends
Cos my yesterdays tomorrow
You know so my yesterday will follow today
A bit like Bill Murray
From that film Groundhog Day
But with a lot less adventure
Or comedic reflection
A script not to question
No seems between scenes
I'm caught in a dream I can't see me come free from
And those are the facts son
There's no lights camera action
No glitz and no glamour
Definitely no famous actor
With the hardest tasks keeping track of
...
Straight from morning to night
In the flash of an eye
The same simple ending
A yawn then a sigh
Only to wake with a shudder
Butterflies inside flutter
Feeling nothing but gutted
No new day
No new dollar
It's the same as before
As you walk out the door
The same route to work
To prepare for the worst
And they call it White Collar
Should be Call Centre Curse
Hussein Dekmak Feb 2022
I am a little bird.
I aim to soar and fly high up in the sky.
Although I tumble, I always rise.
I long to be free
Of all my pain and sorrows.
I strive to be alive,
And reach new horizons everyday!

I have a song, I have a fire;
I enchant people and fill their hearts with peace, hope, and happiness.
I am content with little,
Yet, I own the whole universe.
I travel the world to awaken
One soul at a time to the call of love!

Hussein Dekmak
Hussein Dekmak Oct 2021
If you end up in what feels like a wasteland,
Make positive change.
Sprinkle seeds of promise,
Grow some trees,
Plant lots of flowers,
Invite the melodious birds,
And awaken spring to the call of renewed hope.

Hussein Dekmak
maria Sep 2021
I gave you all of me
and you,
you can't even pick up the phone
you make me feel so small
written on September 17, 2021
© ,Maria
Alina Sep 2021
a missed call notification lingers on my phone, taunting me in the small moments, reminding me of opportunities lost. A single minute voicemail replayed a hundred times. Your voice seeping into my marrow growing cold as it lingers. It's all I have left, all of you that remains. A notification, a reminder, a promise that just hours before it all, I was what occupied your mind.

A.C.
Wilkes Arnold Sep 2021
There once was man and a scholar
Seeing a woman though he'd rarely call her
She'd text and want more
But he thought it a chore
What a ******-up commitment teetotaller
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